Privacy Policy

Last updated: July 3, 2026

At keauty ("keauty," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, mobile applications, and related services (collectively, the "Service"). By using the Service, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

Depending on how you use the Service, we may collect the following categories of information.

Information You Provide

You may provide information including:

Name
Phone number
Messenger ID (WhatsApp, WeChat, LINE, etc.)
Preferred language
Age
Treatment interests
Health-related information you choose to share for treatment suitability (for example, pregnancy or breastfeeding status, medications, medical conditions, implanted devices, allergies, prior reactions or complications, and skin concerns)
Consultation requests
Free-text details you enter (such as your concerns and treatment preferences)
Other information you choose to provide

Health and Sensitive Information

Some information you choose to provide — such as health conditions, medications, allergies, pregnancy or breastfeeding status, and other medical details relevant to treatment suitability — may constitute sensitive personal information (also known as "special category data" under the GDPR). Providing this information is optional. We collect and process it solely to generate treatment and clinic recommendations, and only where you have given your explicit consent. You may withdraw your consent at any time.

Information Collected Automatically

When you use the Service, we may automatically collect:

IP address
Device information
Browser type
Operating system
App version
Language preferences
Pages visited
Time spent using the Service
Referral URLs
Diagnostic logs
Cookie identifiers
Analytics data

Information From Third Parties

We may receive information from:

Partner Clinics
Analytics providers
Customer support platforms
Marketing platforms

2. How We Use Your Information

We use your information to:

provide the Service;
recommend Clinics and treatments;
process consultation requests;
facilitate appointment requests;
communicate with you;
provide customer support;
improve the Service;
personalize your experience;
detect fraud and abuse;
comply with legal obligations; and
protect our rights and users.

Where you have separately provided consent, we may also use your information to send marketing communications.

3. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on one or more of the following legal bases:

your consent;
performance of a contract;
compliance with legal obligations;
our legitimate interests; or
protection of vital interests where applicable.

You may withdraw your consent at any time where processing is based on consent. Where we process sensitive information (special category data), such as health-related information, we rely on your explicit consent as the legal basis, and you may withdraw that consent at any time.

4. Sharing Your Information

We may share your information with:

Partner Clinics

We share information necessary to facilitate consultations and appointments with the Clinic you select or request.

Service Providers

We may share information with vendors providing services such as:

cloud hosting;
analytics;
customer support;
communications; and
infrastructure.

These providers may process information only on our behalf and under appropriate contractual safeguards.

AI Service Providers

To generate treatment and clinic recommendations, we share the information you provide during onboarding — including any health-related information you choose to share — with third-party artificial intelligence (AI) providers that process it on our behalf under appropriate contractual safeguards. We do not share your contact details, such as your phone number or messenger ID, with these AI providers. AI-generated recommendations are informational only and do not constitute medical advice.

Legal Requirements

We may disclose information if required to:

comply with applicable law;
respond to lawful requests from authorities;
protect our legal rights;
investigate fraud or abuse; or
protect the safety of users or others.

Business Transfers

If keauty is involved in a merger, acquisition, investment, reorganization, or sale of assets, your information may be transferred as part of that transaction.

5. International Data Transfers

Because keauty serves users internationally, your personal information may be transferred to and processed in countries outside your country of residence. Where required by law, we implement appropriate safeguards, including contractual protections or other legally recognized transfer mechanisms.

6. Data Retention

We retain personal information only for as long as necessary to:

provide the Service;
comply with legal obligations;
resolve disputes;
enforce our agreements; or
protect our legitimate interests.

Retention periods may vary depending on the type of information and applicable legal requirements.

7. Cookies and Similar Technologies

We use cookies and similar technologies to:

remember your preferences;
maintain your session;
analyze Service usage;
improve performance; and
measure marketing effectiveness.

You may control cookies through your browser settings. Disabling cookies may affect certain features of the Service.

8. Your Privacy Rights

Depending on your location, you may have rights including:

access your personal information;
correct inaccurate information;
request deletion;
request restriction of processing;
object to certain processing;
request data portability;
withdraw consent; and
lodge a complaint with a supervisory authority.

We may request information necessary to verify your identity before responding to your request.

9. Marketing Communications

If you have opted in, we may send:

newsletters;
promotional offers;
treatment updates;
product announcements; and
other marketing communications.

You may unsubscribe at any time by:

clicking the unsubscribe link;
updating your preferences within the Service, where available; or
contacting us.

Withdrawal of consent does not affect processing performed before withdrawal.

10. Children's Privacy

The Service is not intended for children. We do not knowingly collect personal information from individuals who are below the minimum legal age applicable in their jurisdiction. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

11. Security

We implement reasonable technical and organizational measures to protect your information, including safeguards designed to prevent unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Third-Party Services

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party services. We encourage you to review their respective privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If material changes are made, we will publish the updated version on this page and revise the "Last updated" date. Your continued use of the Service after the updated Privacy Policy becomes effective constitutes your acceptance of the revised Policy.

14. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us: Email: support@keauty.io

← Back to home